Empathize with those affected and let them know everything is operating as normal.
Posted May 18, 2023 - 11:07 CEST
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted May 18, 2023 - 10:57 CEST
Identified
As you continue to work through the incident, update your customers frequently.
Posted May 18, 2023 - 11:03 CEST
Investigating
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.